Queue
Description
Allow inbound calls to a particular destination (e.g. Sales, Customer Service) to queue up while waiting for an available extension to take their calls. Better than being on hold, going to voicemail, or getting a busy tone. As soon as an extension of the queue is available, the “queued” calls will ring the phone.
Use Case
Queues provide automated call distribution to queue members/agents. And it helps to direct callers promptly and efficiently.
