Call Center

Business Need

 

Call Center Solution

 

Every SME needs a call center solution.

PBX Plus More. It’s More Than A Call Center

Make way for both your internal & external business communications. MovilVox P-Series PBX System tightly integrates call center and unified communications capability to put everything you need on a single, integrated system. With it, utilize the best-in-class automatic routing, effective agent tools, and up-to-the-minute analytics & reports, together with the superior built-in phone system and UC&C functions to impress your customer, empower your agents, and elevate your business.

pbx-plus-more-image
Automated Call Distribution

Connect customers with the right agents at the right time. Take advantage of advanced automatic routing, 6 pre-defined ACD queueing (ringing) strategies, customizable IVR options and more features that drive faster call resolution.

screenshot-2022-10-17-121709
Agent & Supervisor Portal

Provide all the tools your agents and supervisors needed in one single interface. The dynamic, streamlined Queue Panel makes it easy for you to monitor queue traffic, check & switch agent status, and quickly conduct call operations like transfer, monitor, parking – within drag & drop or a simple click.

screenshot-2022-10-17-122159
Instant Performance Snapshot

Discover up-to-the-minute call center metrics and key performance indicators (KPIs) from the central call center Wallboard. All data are auto-calculated in real-time, daily, weekly, or monthly interval for your in-depth call center monitoring, management & optimization.

screenshot-2022-10-17-122439
add-self-service-options-icon

Add self-service options

Combine automated IVR with self-service prompts to let customers help themselves without agent intervention and speed up the call flow.
access-agent-monitoring-icon

Access agent monitoring

Course-correct agent behaviors easily through whisper coaching, silent monitoring, call barge-in and call recording functionality.
customize-watiting-experience-icon

Customize waiting experience

Proactively serving waiting customers with helpful info – the estimated wait time, queue position, and custom announcement – and providing advanced Queue Callback option.
set-sla-for-quality-assurance-icon

Set SLA for quality assurance Set SLA for quality assurance

Auto-monitoring your predefined Service Level Agreement (SLA) on Wallboard and receive real-time alerts when it reaches the threshold.
fine-tune-the-call-flow-icon

Fine tune the call flow Fine tune the call flow Fine tune the call flow

Spot queue traffic trends at a glance in Queue Panel and adjust agent staffing and call dispatching in time to boost call center more efficiency.
conduct-satisfaction-survey-icon

Conduct satisfaction survey Conduct satisfaction survey

Help your agents grow and improve with actionable insights delivered directly from in-depth post-call surveys and customer satisfaction reports.

Stronger Data,
Easier Management

Get access to 8 advanced call center reports. Easily spot issues and opportunities in your call center with comprehensive view of agent-specific operational metrics, call parameters, and panoramic queue statistics.

You can run targeted analysis of your call center data based on custom timeframe/agent/queue selection, share the real-time or historical reports with your team in graphical, downloadable formats, and schedule reports to be run periodically in the future.

PBX System Call Center Features and Plan

P-Series PBX Premium call center features are only available with P-Series Enterprise Plan and Ultimate Plan subscription.

screenshot-2022-10-17-130331

Need More Information?

Contact Us
error: Content is protected !!