Call Center
PBX Plus More. It’s More Than A Call Center
Make way for both your internal & external business communications. MovilVox P-Series PBX System tightly integrates call center and unified communications capability to put everything you need on a single, integrated system. With it, utilize the best-in-class automatic routing, effective agent tools, and up-to-the-minute analytics & reports, together with the superior built-in phone system and UC&C functions to impress your customer, empower your agents, and elevate your business.
![pbx-plus-more-image pbx-plus-more-image](https://www.movilvox.com/wp-content/uploads/bfi_thumb/pbx-plus-more-image-pwcqztt4qzjztscl93ffdk18mi5skxxixjwh97z9re.png)
Connect customers with the right agents at the right time. Take advantage of advanced automatic routing, 6 pre-defined ACD queueing (ringing) strategies, customizable IVR options and more features that drive faster call resolution.
![screenshot-2022-10-17-121709 screenshot-2022-10-17-121709](https://www.movilvox.com/wp-content/uploads/bfi_thumb/screenshot-2022-10-17-121709-pwcrg3eugnd50owhtb3f6hm27tt3lq3dski4j0pbbo.jpg)
Provide all the tools your agents and supervisors needed in one single interface. The dynamic, streamlined Queue Panel makes it easy for you to monitor queue traffic, check & switch agent status, and quickly conduct call operations like transfer, monitor, parking – within drag & drop or a simple click.
![screenshot-2022-10-17-122159 screenshot-2022-10-17-122159](https://www.movilvox.com/wp-content/uploads/bfi_thumb/screenshot-2022-10-17-122159-pwcrnjatia0aby0d6b1puvwgi04il4o9o3uj73zmfe.jpg)
Discover up-to-the-minute call center metrics and key performance indicators (KPIs) from the central call center Wallboard. All data are auto-calculated in real-time, daily, weekly, or monthly interval for your in-depth call center monitoring, management & optimization.
![screenshot-2022-10-17-122439 screenshot-2022-10-17-122439](https://www.movilvox.com/wp-content/uploads/bfi_thumb/screenshot-2022-10-17-122439-pwcrreexk055wxcknizevzlcb1l7usxi14ts0h2df2.jpg)
![add-self-service-options-icon add-self-service-options-icon](https://www.movilvox.com/wp-content/uploads/bfi_thumb/add-self-service-options-icon-pwcs2g09hfnx2nq875unpyl13zaun1shy7euo361ys.png)
Add self-service options
![access-agent-monitoring-icon access-agent-monitoring-icon](https://www.movilvox.com/wp-content/uploads/bfi_thumb/access-agent-monitoring-icon-pwcs815q3zba37m1kkstjjto8free9z21v0rdavsz8.png)
Access agent monitoring
![customize-watiting-experience-icon customize-watiting-experience-icon](https://www.movilvox.com/wp-content/uploads/bfi_thumb/customize-watiting-experience-icon-pwcs3kfbnb78xw3in5bm76dunjrmu18yfrgqazi4j8.png)
Customize waiting experience
![set-sla-for-quality-assurance-icon set-sla-for-quality-assurance-icon](https://www.movilvox.com/wp-content/uploads/bfi_thumb/set-sla-for-quality-assurance-icon-pwcs94my30tbmu0p61v5g9v16mctdkbs7af5ix99pw.png)
Set SLA for quality assurance ![Set SLA for quality assurance](https://www.yeastar.com/wp-content/uploads/2020/10/crown-mark-small-icon.png)
![Set SLA for quality assurance](/wp-content/uploads/2020/10/crown-mark-small-icon.png)
![fine-tune-the-call-flow-icon fine-tune-the-call-flow-icon](https://www.movilvox.com/wp-content/uploads/bfi_thumb/fine-tune-the-call-flow-icon-pwcs5qfxek61piy6zl1ng4p3yj33kwuoehm14yag6s.png)
Fine tune the call flow Fine tune the call flow ![Fine tune the call flow](https://www.yeastar.com/wp-content/uploads/2020/10/crown-mark-small-icon.png)
![Fine tune the call flow](/wp-content/uploads/2020/10/crown-mark-small-icon.png)
![conduct-satisfaction-survey-icon conduct-satisfaction-survey-icon](https://www.movilvox.com/wp-content/uploads/bfi_thumb/conduct-satisfaction-survey-icon-pwcsb34ublhttl6aqec65a2lqipcev3ngzckiocqr8.png)
Conduct satisfaction survey ![Conduct satisfaction survey](https://www.yeastar.com/wp-content/uploads/2020/10/crown-mark-small-icon.png)
![Conduct satisfaction survey](/wp-content/uploads/2020/10/crown-mark-small-icon.png)
Stronger Data,
Easier Management
Easier Management
Get access to 8 advanced call center reports. Easily spot issues and opportunities in your call center with comprehensive view of agent-specific operational metrics, call parameters, and panoramic queue statistics.
You can run targeted analysis of your call center data based on custom timeframe/agent/queue selection, share the real-time or historical reports with your team in graphical, downloadable formats, and schedule reports to be run periodically in the future.
PBX System Call Center Features and Plan
Premium call center features are only available with P-Series Enterprise Plan and Ultimate Plan subscription.
![P-Series PBX](/wp-content/uploads/2020/10/crown-mark-small-icon.png)
![screenshot-2022-10-17-130331 screenshot-2022-10-17-130331](https://www.movilvox.com/wp-content/uploads/bfi_thumb/screenshot-2022-10-17-130331-pwctg108mfvsktv47vyet23be1bkv6v7tt6l3a5ypi.jpg)