IVR (Interactive Voice Response)
A phone system application that prompts callers with recorded messages and options and processes voice input and/or touch-phone keypad selections from these menus. The IVR function responds to these inputs by providing appropriate information in the form of voice response or provides a connection to a “live” operator.
IVR feature is used to increase flexibility and efficiency as well as reduce costs for a company. With IVR feature in IP PBX, businesses can provide callers 24 hours services without any costly human resources. Customers will be impressed with your company’s professionalism and customer’s satisfaction will be improved.