Call Center Solution

Make it simple for your call center agents and supervisors to deliver greater customer experience.

MovilVox-Yeastar
Call Center Solution

The MovilVox-Yeastar P-Series Phone System has a built-in call center solution. This solution offers businesses a comprehensive package for calls, video, messaging, integrations, and more. It is suitable for businesses of all sizes.

With the all-in-one solution, you can cut down call resolution time, decrease employee workload, and transform customer experiences through intelligent call routing, unified agent tools, and insights & analytics. Also, forget per agent per month pricing. The features are available to all system users.

Better Customer Service with Call Center PBX

Connect customers to agents

With easy to set up IVR menus, call queues, and intuitive agent dashboard, managing calls is easy.

Automatic call distribution with skill-based routing, priority queue, and more.
Set flexible queue strategies (Rrmemery, liner, etc.)
Provide automatic call back option during busy times
Monitor active call traffic anytime at a glance

Enhance call waiting experience

Efficiently assist customers in the queue by providing helpful information like their position, estimated wait time, callback instructions, holiday greetings, and other personalized prompts. This ensures a smooth and enjoyable experience for them.

Fine tune the call flow

Easily spot queue traffic trends with a quick glance at the web-based Queue Panel, efficiently dispatch calls by simply drag-and-drop actions, and optimize agent staffing in real-time to maximize call center efficiency.

Coach agents with ease

Course-correct agent behaviors easily through whisper coaching, silent monitoring, call barge-in, and call recording functionality.

Implement missed call follow-up

A call center solution that never lose track of a missed call. With intuitive queue missed call list, easily label the follow-up status of your missed calls using tags, and enable agents to call back your customers with one click.

Set SLA for quality assurance

Auto-monitoring 17 key call center performance metrics and your predefined Service Level Agreement (SLA) on Wallboard. Receive real-time alerts when it reaches the threshold.

Conduct satisfaction survey

Help your agents grow and improve with actionable insights delivered directly from in-depth post-call surveys, customer satisfaction reports, and comprehensive per queue/agent performance reports.

Unified Agent and Supervisor Workspace

Provide all the tools your agents and supervisors need in one single web-based interface. The intuitive Queue Panel allows you to monitor queue traffic, check & switch agent status, and quickly conduct call operations like transfer, monitor, and parking with simple clicks.

Active & waiting call activities in one view
Drag & drop call management
Complete view of agent availability & performance data
Real-time queue performance metrics tracking and display at individual, group or aggregated level
Role-based feature access control

Real-time Performance Tracking

Discover up-to-the-minute call center metrics and key performance indicators (KPIs) from the central call center Wallboard. All data are automatically calculated in real-time, daily, weekly, or monthly intervals for your in-depth call center monitoring, management & optimization.

Track sum of all queues orstatistics of individual queue
17 Key Performance Metrics
Real-time Monitoring
Flexible Calculation Time Frame
Customizable Widgets
Multi-screen Display

Intuitive Reports,
Easier Management

Get access to 8 advanced call center reports. Easily spot issues and opportunities in your call center with comprehensive view of agent-specific operational metrics, call parameters, and panoramic queue statistics.

You can run targeted analysis of your call center data by customizing timeframe, agent, or queue selection. Share the real-time or historical reports with your team in graphical, downloadable formats, and schedule reports to be run periodically in the future.

More for greater customer experience

Omnichannel Messaging

Provide customers more ways to get in touch with live chat and integration with WhatsApp, Facebook, and SMS. Access and repond to messages from multiple channels in one place.

CRM Integration

Rich ready-made CRM/helpdesk integrations to automate repetitive tasks, keep a central record of customer interactions, and elevate agent productivity.

Outbound Call Center

Maximize your proactive outreach by running outbound call campaigns. Enable dialing automation, improve connect rates, and create more revenue opportunities. (Only for P-Series Software Edition)